Refund & Cancellation Policy

You can cancel JyotiMitra Pro at any time from your account, or by emailing TODO_SUPPORT_EMAIL. Cancelling stops the next renewal.

Your Pro access continues until the end of the period you have already paid for. We do not cut off access the moment you cancel — you paid for that month.

First-time subscribers can request a full refund within 7 days of the first payment, for any reason. You do not need to justify it.

After that window, our approach is:

• Charged by mistake — for example a renewal you believed was cancelled: refunded in full.
• The service was broken or unavailable for a meaningful part of the period: refunded in full or in part, depending on how long.
• A duplicate payment: the duplicate is refunded in full.
• You subscribed, used Pro features through the month and simply want the money back at the end: not refunded. The subscription was delivered.

We do not pro-rate a partially used month outside these cases, because access continues to the end of the period rather than stopping at the cancellation.

Email TODO_SUPPORT_EMAIL from the address or mobile number on the account, with the payment date or the Razorpay payment ID. That is all we need to find it.

• We respond within 2 working days.
• Approved refunds are issued within 5–7 working days.
• The money returns to the original payment method — Razorpay cannot send it anywhere else.
• Your bank may take a further 3–5 working days to show it. That part is outside our control.

PDF reports bought individually are generated on demand and delivered immediately, so they are not refundable once downloaded. If a report failed to generate or arrived corrupted, tell us and we will regenerate it or refund it.

You are paying for access to computed charts, timelines and AI guidance — not for outcomes. A reading that did not predict what you hoped is not grounds for a refund, and no astrologer, human or otherwise, could offer that guarantee honestly. See our Terms of Service for what the service is and is not.